SHIPPING

We provide FREE SHIPPING to almost 200 countries so that you can enjoy shopping for your favorite anime merchandise without the worry of additional shipping costs.

In the unlikely case, that the customs got hold of an item and asking for Fee's to pay up on the regular price, the customer is liable to cover those occuring Fee's.

HOW LONG WILL MY PACKAGE TAKE?

United States

We ship out from multiple international warehouses. Depending on the Warehouse, demand and current stock, it usually takes 12-24 Business Days, until you'll receive your order. It depends on the location and product. Some products may require some handcrafting work in advance, that will delay the shipping by a few days.

Outside United States:

Please allow us a timeframe of 18-36 Business Days for shipping the goods to you. Exceptions are countries like South America, where shipping can take up to 58 Business Days.

We apologize for any inconviniences that may occur, as in individual cases, we may run out of stock on products we've had plenty of orders on and have to re-order them. Thus, Shipping, though infrequently, can be delayed.

COVID-19 Update:

Due to the impact of the coronavirus, some orders will be delayed. Please understand that we are actively keeping track of your order to make sure it arrives safely, however we have no control over shipping times in these dire times. 

We have extended our guarantee to 60 days to ensure that if the order is late you will still be able to ask for a refund in the unlikely event that your item arrives damaged. 

Please be patient and keep safe!

ORDER TAKING TOO LONG TO ARRIVE?

Please visit our Order Tracking page and enter the code you received via email.

In the unlikely event, your items won't arrive at your door, check the following things:

1) Has one of your flatmate picked up your item?
2) Is there a similiar address nearby, where it could have been mistakenly delivered to?
3) Call your post-office and ask them about your package

If the order doesn't show or you haven't received your tracking code please write an email to contact@animepond.com. 

We will follow-up closely on your order and send you updates whenever the status has changed.